Privacy Policy

1. Who We Are

This policy explains how Healthpurem Health and Wellness Services LLP ("HealthpureM", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website at healthpurem.com or contact us for medical tourism coordination, healthcare support, or corporate wellness services.

HealthpureM is a healthcare services company based in Chennai, Tamil Nadu, India. We help international patients access specialist healthcare across cardiology, orthopedics, oncology, dental, transplant, wellness, and related services at appropriate hospitals and healthcare providers.

We also support organizations with corporate wellness activities, including employee health camps, posture programmes, workplace wellness workshops, health awareness sessions, and related workplace health initiatives.

We are registered as Healthpurem Health and Wellness Services LLP, operating from Chennai, India.

For privacy-related questions, contact us at: privacy@healthpurem.com

2. Information We Collect

We collect information you provide directly to us, depending on the service or enquiry you submit.

Medical tourism and healthcare enquiries

Identity information: Your name, nationality, and country of residence.
Contact information: Email address, phone number, and WhatsApp number.
Health information: Medical condition, diagnosis reports, treatment history, travel timeline, and other information you voluntarily share to help us understand your enquiry.
Travel information: Preferred travel dates, visa requirements, accommodation preferences, and related logistical information.
Communication records: Messages sent through website forms, email, telephone, or WhatsApp.

Corporate wellness enquiries

Company information: Organization name, business sector, office location, and approximate workforce size.
Contact person information: Name, job title, work email address, phone number, and department.
Programme information: Preferred activities, employee health programme requirements, expected participant numbers, proposed dates, and workplace arrangements.
Event information: Venue details, access requirements, scheduling information, and coordination instructions.
Participant information: Information employees voluntarily provide when registering for or participating in a wellness activity.

Technical information

We may collect limited technical information automatically when you visit our website, including:

IP address and approximate geographic location.
Browser type and device information.
Pages visited and time spent on the website.
Referral source and basic website interaction information.

3. How We Use Your Information

We use information only for legitimate business, healthcare coordination, communication, and service-delivery purposes.

To respond to your treatment enquiry and provide a personalised estimate or next-step guidance.
To understand your healthcare requirement and identify suitable hospitals, specialists, and care pathways.
To coordinate appointments, treatment discussions, travel support, accommodation questions, and visa guidance.
To communicate with patients, families, company representatives, HR teams, and programme participants.
To plan and deliver corporate wellness programmes, health camps, posture sessions, workshops, and workplace activities.
To prepare programme schedules, attendance records, service reports, and administrative documents.
To improve our website, services, communication, and user experience.
To comply with applicable legal, regulatory, accounting, and contractual obligations.

We do not use health information for unrelated marketing purposes, and we do not sell your personal data to any third party.

4. Health Data and Sensitive Information

Health information may be considered sensitive or special-category information under applicable privacy laws, including the EU General Data Protection Regulation and India's Digital Personal Data Protection Act 2023.

Health information is used only for the specific healthcare enquiry, service, or programme for which it was provided.
Access is limited to people who need the information to perform their assigned coordination or service responsibilities.
We do not share medical reports or individual health information with hospitals, specialists, employers, or other organizations without appropriate consent or another lawful basis.
You should share only the information necessary for your enquiry or requested service.

5. Corporate Wellness Programmes

Protecting employee privacy

Corporate wellness programmes are designed to support workplace wellbeing. Participation should not require an employee to disclose personal medical information to their employer unless the employee voluntarily chooses to do so and applicable law permits it.

Company and HR information

When a company contacts us about a corporate wellness programme, we may use company and contact-person information to prepare a proposal, communicate about programme requirements, coordinate schedules, and deliver the agreed services.

Employee participation information

Employees may voluntarily provide information when registering for a health camp, posture programme, workshop, screening activity, feedback form, or other wellness service. The information requested will depend on the specific programme and may include name, contact details, attendance information, general wellness preferences, or responses to optional questions.

Individual health information

Individual health information collected during a wellness activity will be handled confidentially and used only for the relevant wellness or healthcare purpose. We will not provide an employer with an employee’s individual medical details unless the employee has given appropriate consent or disclosure is required by law.

Aggregated programme reporting

Where a company requests a programme report, we may provide administrative or aggregated information such as attendance, participation levels, general activity feedback, or broad programme observations. Reports should not identify individual medical conditions unless lawful consent has been obtained.

Third-party workplace arrangements

A company may engage Healthpurem to coordinate services delivered by healthcare professionals, trainers, facilitators, laboratories, or other service providers. We expect such providers to handle personal information confidentially and only for the agreed service.

We share information only when necessary for the purposes described in this policy, to provide a requested service, or to comply with applicable law.

Hospitals and specialists: Only with appropriate consent and only the information necessary to assess or coordinate treatment.
Corporate clients: Company contacts may receive programme-related administrative information. Individual health information will not be shared without appropriate consent or another lawful basis.
Service providers: Third-party tools and providers that help us operate forms, communications, scheduling, logistics, events, and programme delivery.
Professional advisers: Accountants, lawyers, insurers, auditors, or other advisers where necessary and subject to confidentiality obligations.
Legal compliance: When required by law, regulation, court order, or government authority.
With your consent: For another purpose where you have provided appropriate consent.

We do not sell, rent, or trade personal data to third parties for marketing or commercial purposes.

7. International Data Transfers

Our servers and operations are based in India. If you contact us from the European Union, United Kingdom, Eastern Africa, or another jurisdiction, your information may be transferred to and processed in India.

We take reasonable safeguards to protect information during international transfers and use it only for the purposes described in this policy or for another lawful purpose.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, provide the requested service, resolve disputes, maintain records, or comply with applicable law.

Enquiry records may be retained for up to 3 years after your last contact with us.
Treatment coordination records may be retained for up to 7 years for legal, clinical coordination, accounting, or compliance purposes.
Corporate wellness programme records may be retained for the period necessary to administer the programme, complete reporting, resolve contractual matters, and meet legal or accounting obligations.
You may request deletion of your personal information, subject to legal, contractual, safety, and recordkeeping requirements.

9. Cookies

Our website uses minimal cookies and similar technologies to support basic functionality, security, and website performance.

We do not use advertising cookies or cross-site tracking cookies as part of our stated website operation. If this changes, we will update this policy or provide any notice required by applicable law.

If you have questions about cookies, contact us at: privacy@healthpurem.com

10. Your Rights

Depending on your country of residence and applicable law, you may have the following rights regarding your personal data:

Access: Request a copy of personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Deletion: Request that we delete your personal data where legally appropriate.
Restriction: Request that we limit how we use your information.
Objection: Object to certain types of processing.
Data portability: Request your information in a portable, machine-readable format where applicable.
Withdraw consent: Where processing is based on consent, withdraw consent at any time.

To exercise any of these rights, contact us at: privacy@healthpurem.com

We aim to respond within 30 days, unless a different period applies under applicable law or the request requires additional information to verify your identity.

11. Children's Privacy

Our services are not directed at children under the age of 18. If you submit an enquiry on behalf of a minor patient, please ensure that a parent or legal guardian provides the required consent.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

12. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, limited internal access, secure communication practices, and appropriate confidentiality obligations for service providers.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after changes are published may be treated as acceptance of the updated policy to the extent permitted by applicable law.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Email: privacy@healthpurem.com
WhatsApp: +91 7338 768 777
Address: Healthpurem Health and Wellness Services LLP, Chennai, Tamil Nadu, India.